Frequently Asked Questions
Everything you need to know about our home electrical solutions.
What is the standard delivery timeline for Crompton products?
Most orders are processed within 24-48 hours. Depending on your location, delivery typically takes 3 to 7 business days for fans, lighting, and small domestic appliances.
How do I register my product for a warranty?
You can register your product warranty by visiting our official website's warranty registration page and uploading your invoice, or by calling our toll-free customer care number.
What is your return policy for defective items?
If you receive a damaged or defective product, please notify us within 7 days of delivery. We will arrange a technician visit or a replacement after verifying the issue.
Are installation services provided for air coolers and water heaters?
Yes, professional installation services are available for select categories like premium water heaters and chimneys. You can book an installation request through our consumer support portal.
Which payment methods do you accept?
We accept a wide range of secure payment options including Credit/Debit cards, Net Banking, UPI, and popular mobile wallets. Cash on Delivery is available for select pin codes.
How can I track the status of my order?
Once your order is shipped, you will receive an SMS and email containing a unique tracking ID and a link to our courier partner's website to monitor your shipment in real-time.